These policies are written as a solid starting point for a tutoring business. Because every business and jurisdiction is different, please have them reviewed by a qualified professional before relying on them.
Our approach
We want you to be happy with your work. In most cases the fastest fix is a free revision, so we ask you to contact us first and give us a chance to put things right.
When you are eligible for a refund
- We do not deliver by the agreed deadline and you no longer need the work.
- Delivered work materially fails to meet your original instructions and revisions cannot correct it.
- You paid for an order we were unable to start.
- You paid for a tutoring package and no sessions have been used (a pro-rata refund applies to unused hours in other cases).
When refunds are not available
- You change your mind after work has been delivered and it matches the instructions.
- The instructions you gave were incomplete or changed after work began.
- Work is rejected for reasons outside the instructions, such as an unannounced change in your course requirements.
How to request a refund
Contact support with your reference number and a short explanation. We aim to respond within one business day and to decide within five.
Processing time
Approved refunds are returned to the original payment method. Timing depends on your bank or card provider, typically 5–10 business days.