[Solved]: Scenario 1 The following scenario could happen in a…

Scenario 1 The following scenario could happen in a hospital pharmacy or a community pharmacy. Consider the questions in relation to both settings. Mr Jones comes to your pharmacy and says his wife is seriously ill from bone cancer for which she has recently had a bone marrow transplant. She has been receiving ciclosporin (NeoralTM) capsules from your dispensary. On their last visit to the specialist, he says she complained of feeling particularly ill and it was discovered that her last supply of capsules had been eight months past their expiry date when supplied. Mr Jones continues, saying that the specialist confirmed to Mrs Jones that she seemed to be rejecting the transplant and that she should get a new supply of capsules immediately. Mr Jones says he is going to complain to all the relevant authorities and “take this as far as he can”. • What will you do first? • What further information (if any) do you need? • What follow-up action will you take? Describe the possible consequences if Mr Jones complains to: • The chairman of the hospital board? • The local Integrated Care Board (ICB)? • The owner of the pharmacy? • The local independent TV network? • A firm of solicitors specialising in medical negligence? • The police? • The GPhC?