[Expert Solution]: Case Scenario 1: Communicating with a…

Case Scenario 1: Communicating with a Worried Patient Ms. Eleanor Vance, an 82-year-old patient, has been admitted to the medical-surgical unit with pneumonia. She appears anxious, frequently looking at the door, and her breathing is shallow. When you enter her room to perform her admission assessment, she immediately says, “Nurse, I’m so scared. My breathing feels so heavy, and I keep thinking about how my neighbor went into the hospital with pneumonia and never came home.” Discussion Questions: 1. Identify two therapeutic communication techniques you would use in this initial interaction with Ms. Vance and explain why each is appropriate. 2. What is one communication barrier you should specifically avoid when responding to Ms. Vance’s statement about her neighbor, and why? 3. After your initial conversation, Ms. Vance seems calmer. You need to explain the next steps in her care. How would you ensure clarity and understanding, considering her age and anxiety?