[Expert Solution]: You work with another healthcare professional…

You work with another healthcare professional in a busy urgent care setting where they see 30 to 40 patients each day where duties for the clinical assistants include taking vital signs, collecting lab specimens, drawing blood and assisting physicians in many other areas. On a particularly busy day, you see your coworker drawing a patient’s blood, but afterward, she does not log it on the computer as is required. You remind her about the need to do this. She tells you she logged it before, contrary to protocol. She seems nervous and leaves the room to complete bagging the blood for the lab. You check on the computer and note that this patient’s name does not appear on the log and the last one that was logged was an hour earlier by you. You confront her about this and she gets annoyed and asks why you are checking up on her? You explain that it is necessary to follow all office protocols for patient care. She finally tells you the patient was her father who has some chronic health issues and recently lost his job and cannot afford to continue his health insurance plan. He is looking for a new job, but in the meantime, she wanted to make sure his blood levels were within normal limits since he has been under a great deal of stress.